re-activation of sim

as going back to the complaint that i posted on the 30-11-2015 at 18h05 which was never resolved by vodacom i was called by one lady by the name of kulsoen who promised to that the sim will be reconnected in a period of 72 hours,and 72 hours to vodacom is 30 days am sure cause till today its still not working and when i call am told that the person is unavailable and no one will be able to assist cause she is the one to assist,,,really vodacom do you know what good customer service is did you forget that am the custome and you have to threat every customer like there is no other one but hey for you guys the customers dont matter at all this is not right train your staff cause someone is not doing their job correctly and us customers we blame the company as whole am sick and tired of empty promises from this company if this is not resolved please dont ever reconnect them as contract i want to migrate to prepaid then port out of this ******* network who dnt know how to handle customers and making sure they always happy ....