Re-activation of cellphone number

I can believe that its gone 15 days since my number is not active. Even the guy working at Vodacom Customer care (Travis) in Gateway cannot get it resolved. He is the only one thats trying to resolve the issue. Excellent customer service from him. This is really the worst service i have received from Vodacom and being a loyal customer from 2003 (prepaid) and 2009 (first year contract). Please can you investigate into who was the agent that cancelled my number. There should be some repercussions as this has now been an inconvenience to me. This is really unacceptable. My number is part of my life. You can just delete it from the system. Can you please call me on ***