Re-activation of account
<p>My account was in arrears, and was cut on the 16th of September 2016, so I made a payment on the 24th of September 2016. I even paid an extra ammount. Since then, I have phoned the account department every second day, only to get excuses as to why my number has not been re-activated. It ranged from it will take 1 hour, 48 hours, 3-5 working days, a supervisor needs to sort it out, technical errors, they have a new system that still gives problems, the engineers are working on it, it will be sorted out the same day, etc, and now, the latest is that I have to wait another 14 working days!!! I have already waited 3 weeks now!</p> <p> </p> <p>I cannot receive calls or sms'es, and it causes a lot of frustration as none of my clients can reach me, I can not log on to some systems as I can not receive sms'es, etc. </p> <p> </p> <p>Every time I phone, I just get another excuse as to why my number can not be re-activated. Somewhere there still is a lock on my number, but nobody knows what needs to be done to unlock it.</p> <p> </p> <p>It is riddiculous!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day
I have not been contacted by anybody from Vodacom as of yet. Remeber, my 082 number is not working! I need to be contacted on my 079 number or via email. Could you please give me an indication as to when somebody will be able to assist me?
Regards
Good day
I have not been contacted by anybody from Vodacom as of yet. Remeber, my 082 number is not working! I need to be contacted on my 079 number or via email. Could you please give me an indication as to when somebody will be able to assist me?
Regards
Good day
I phoned the call centre this morning again to try and resolve the issue. I do not know who did what, but my number is finally working again. I would like Vodacom to look at my records for today, and check who worked with my query as I can not remember the name of the lady at customer care who first helped me before I was was transferred to collections, but she did some extra effort to help me. I was about 27mins on the phone with her and I would really want to compliment her.
Thanks
Good day
I phoned the call centre this morning again to try and resolve the issue. I do not know who did what, but my number is finally working again. I would like Vodacom to look at my records for today, and check who worked with my query as I can not remember the name of the lady at customer care who first helped me before I was was transferred to collections, but she did some extra effort to help me. I was about 27mins on the phone with her and I would really want to compliment her.
Thanks