RM
Refiloe M

1 reviews | Active since Feb 2021

23 Jun 2022, 13:53

RCO228528- Vodacom failed to resolve the issue over four months!! They continue to debit my account for a contract they claim to have canceled 😞

RCO228528- Vodacom failed to resolve the issue over four months!! They continue to debit my account for a contract they claim to have canceled 😞 I have ran out of words!!, exhausted! Disappointed beyond measure, have lost almost R2000 because of your incompetence! Your customer service is really disgusting!

Please provide an email address of the person I should contact. I never received any missed calls from your sales team nor an email as per your last response. The only thing that is clear us that you are forcing me to pay for something I can't afford and you don't care about that as long as you keep collecting money from poor people like me. I have had enough of your meaningless apologies, all I need is to cancel that contract and stop making me pay for it!!

0
Replies (2)
Vodacom
Vodacom's reply23 Jun 2022, 14:01
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
RM
Refiloe M's update24 Jun 2022, 10:41
Reviewer Update
I just received a call from this vodacom call center number *** and the person who called dropped it without saying anything. The next thing they will claim that they tried getting hold of me on numerous occasions without success.... your excellent sales team 🙄🤮