NZ
Ntombifuthi Z
1 reviews | Active since Feb 2025
27 Feb 2025, 08:33
Ray
I almost had the WORST experience with Vodacom when I got told by Simphiwe (Agent) that I owe R669(Fibre) for July 2024 in February 2025, IMAGINE!!! While I knew very well that I was up to date with my payments.
I want to thank Ray from the billing department for taking time to look into the issue and realized the mistake was on THEIR SIDE, and that I was incorrectly billed/charged (for February 2025). So, 5star to you RAY for your excellent service and your patience when I was losing it over the phone.
RAY ke star 🌟
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Replies (1)Vodacom's replyOfficial
27 Feb 2025, 08:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Feb 2025, 08:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
