NZ
Ntombifuthi Z

1 reviews | Active since Feb 2025

27 Feb 2025, 08:33

Ray

I almost had the WORST experience with Vodacom when I got told by Simphiwe (Agent) that I owe R669(Fibre) for July 2024 in February 2025, IMAGINE!!! While I knew very well that I was up to date with my payments.

I want to thank Ray from the billing department for taking time to look into the issue and realized the mistake was on THEIR SIDE, and that I was incorrectly billed/charged (for February 2025). So, 5star to you RAY for your excellent service and your patience when I was losing it over the phone.

RAY ke star 🌟

0
Replies (1)
Vodacom
Vodacom's reply27 Feb 2025, 08:58
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team