DC
David C
1 reviews | Active since Mar 2009
27 Jul 2016, 08:03
Raw deal on data bundle
<p>Last week Tuesday at around 18H00 I purchased a 3G+3G data bundle that is valid for 7 days. This week Tuesday morning I tried to use the data bundle only to find out it has expired. So clearly not valid for 7 days but rather 6 and a bit days. I called Vodacom and was promised a call back. 24 hours later still no call. </p>
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Replies (2)
Vodacom's replyOfficial
27 Jul 2016, 09:01Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Jul 2016, 09:01
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
DC
David C's updateReviewer Update
01 Aug 2016, 12:31Still waiting for that call
DC
David C's update01 Aug 2016, 12:31
Reviewer Update
Still waiting for that call