Raw deal
<p>I'm trying to cancel my contract (that ended in May this year) with Vodacom since April. I phoned to cancellations ********** , the consultant offered me another contract; R78,00 X 24 and I will receive every month R100,00 airtime. That never happened, they still keeping deducting the old amount R238,50. On 3rd. October I spoke to a supervisor called Kabelo, who told me it would be cancelled Ref:1/ ********** 5410 to revert the upgrade and no more debit order from Vodacom. I also went to my bank to put a stop payment from Vodacom. Surprise! ...At the end of October they deduct from my account again. I went to my bank again and they reversed the transaction. Now Vodacom sent me an SMS of unpaid debit order. I wonder if the staff know their job.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Hi Elroy
I would like to know why this number has been deactivated. I received the refund and made very clear that I want the number on prepaid. Customer care centre is useless, waiting more than 10min than put me on hold again. PLEASE contact me ASAP.
Hi Elroy
I would like to know why this number has been deactivated. I received the refund and made very clear that I want the number on prepaid. Customer care centre is useless, waiting more than 10min than put me on hold again. PLEASE contact me ASAP.