LM
Londi M

1 reviews | Active since May 2017

20 Sept 2021, 08:46

Raw ********* refusing to cancel the contract

I have had enough of Vodacom thinking I will allow them to loot my money. I had 2 contracts which have since expired and it's been a nightmare to get Vodacom to cancel them. The first one expired on December 8 2020. Regardless of my instruction a month prior to have this contract closed, they carried on debiting my account until February. Everytime I called that 1958 number the agents would say Vodacom has loaded data onto the sim so I must use the data and they will cancel the contract. They didn't. It kept happening until I went through to Twitter. I couldn't instruct my bank to block the unauthorized debit because I had another contract due to expire in a few months.

Vodacom suspended the network on my number for 30 days. I had asked to have my number converted to a prepaid. They never reinstated my network after the 30 days was up. When I asked to have network reinstated I was asked to prove that I'm not in arrears. That's some load of bull****. I am the one who was debited *******ly. I threw away that sim card because it was of no use to me. I did say that I will be sure to cancel my last contract expiring in June 25 2021 and will never ever have another contract with Vodacom.

When I called on the 25th May 2021. The agent was trying to offer me data on the sim while I was telling her straight forward that I want the contract closed. She tried and tried. I said NO! As expected the contract was not closed. now, Vodacom is busy harassing me sending ****ty emails and one of their very very annoying agent called Denise Perumal keeps phoning me even at night. Listen here, I have blocked y'all from debiting my account because y'all are vultures and *********. I will not be paying for a service I haven't been using. I went to a Vodacom branch on the 1st of July 2021 to check if this last contract was closed. They checked and said it isn't closed. I said they must close it, they said I must call that useless 1958 number. Or go to a branch 20km away from me. Do you think I have time to play your dumb games? I don't. Cancel the contract or suspend the net***on that sim card as u had done so with my working sim card. Do whatever u want! I'm sick and tired of y'all. I have another contract with Telkom now. At least they are not ********* like Vodacom. I can even cancel the contract via the app. I am done with Vodacom. You will not be getting a cent from me.

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Replies (2)
Vodacom
Vodacom's reply20 Sept 2021, 10:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
LM
Londi M's update20 Sept 2021, 10:13
Reviewer Update
Let the record show that I will not be paying for a service I am not using. I will never ever do business with Vodacom. I'm fed up. With the stupid reference numbers which mean nothing. All I wanted was to close the contract. Not all this headache I've been getting