1 reviews | Active since Oct 2018
Rather lose customers than assist
I was retrenched earlier this year and Vodacom would rather hand me over than allow me to make arrangements on my account. I have been trying to lower my installments for over 6 months but the exorbitant pricing makes it impossible and even their call centre agents admit it is a problem but there is nothing that can be done. They would rather hand me over than keep a customer that has been loyal for over 12 years.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Calynne,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you today and there was no answer. We have responded to you via email.
Regards
Consumer Website Team(SA)
Dear Calynne,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you today and there was no answer. We have responded to you via email.
Regards
Consumer Website Team(SA)