Rather blame the consumers for providing false information

Vodacom just decided to close a ticket, that is actually a dispute after they provided false information to me when I upgraded my account. They told me that I will be getting an Ipad A16 that will be Esim compatible. When I received the iPad, I confirmed it with them again as the box showed, at the back, that it is a wifi iPad. Their call centre agents guaranteed me that the IPad is Esim compatible. Their store told me that the Ipad must have an Imei number to be able to use an Esim.

Vodacom has provided me with false information but now wants to cancel my upgrade and take their unit back but I have to pay more to get what they told me I am getting originally.

Even their Manager Felicia and all other agents agreed with me that Vodacom is wrong and false information was given to me. NONE of the agents, nor supervisors, not Manager, knew that any device that has access to phone and receive calls, must have an IMEI number.

No they are telling me that they, Vodacom, are not responsible for the unit, but only for the data and the airtime that they provide.

In other words people, anything that you buy from them, even on contract, they will not take responsibility for giving false information!

This is beyond sickening! It is against regulations to provide false information and not own up to it. They have all the voice recordings, all the evidence that they were in wrong, even admitted it to me on numerous occasions, yet nobody is able to take accountability and provide me with what was agreed upon. They are breaking the contract AND the law, but simply prefer to blame their client and consumer for their inability to provide true and accurate information, services and products.

Vodacom are nothing but consumer bullies that prefer to blame rather than to admit and fix!