BM
Bhavna M
1 reviews | Active since Oct 2010
16 May 2023, 08:23
Rated No1 Worst Service Provider in the world!!!
My fibre line has been down from 13 May at 12:00pm and I have contacted Vodacom several times, I do not get feedback, I get different information given to me each time I call. Not a single manager or team leader could give me a call to explain what is going on. I report to their Facebook page, only to be told a tech has been booked to sort out the service on 17 May. This is damn ridiculous. I have spent over 1k now on data and Vodacom will credit my account for a few hundred Rands. Absolutely unacceptable!
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Replies (3)
Vodacom's replyOfficial
16 May 2023, 10:12Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 May 2023, 10:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
BM
Bhavna M's updateReviewer Update
16 May 2023, 12:39What *******! I am sick of speaking to *********** staff at your call center. I have requested to speak to a team leader or a superior twice, and have been told I cannot speak to anyone beside the two idiots I have just spoken to. Your call center staff are firstly rude and arrogant, and they have no knowledge of process and procedures. When will someone be in contact with me? As far as I am concerned, My line went off on 13/05 and to expect me to wait until the 17th or 18 May is completely unfair on Vodacom's part. Vodacom is in complete breach of contract and I would rather have my contract canceled than have to deal with constant incompetence. I cannot understand how a company of this size is unable to fix the issue in a timeous manner. I've been told that I am lucky to have even had my ticket logged!!! what absolute nonsense is that? I am repulsed by Vodacom and your staff.
BM
Bhavna M's update16 May 2023, 12:39
Reviewer Update
What *******! I am sick of speaking to *********** staff at your call center. I have requested to speak to a team leader or a superior twice, and have been told I cannot speak to anyone beside the two idiots I have just spoken to. Your call center staff are firstly rude and arrogant, and they have no knowledge of process and procedures. When will someone be in contact with me? As far as I am concerned, My line went off on 13/05 and to expect me to wait until the 17th or 18 May is completely unfair on Vodacom's part. Vodacom is in complete breach of contract and I would rather have my contract canceled than have to deal with constant incompetence. I cannot understand how a company of this size is unable to fix the issue in a timeous manner. I've been told that I am lucky to have even had my ticket logged!!! what absolute nonsense is that? I am repulsed by Vodacom and your staff.
BM
Bhavna M's updateReviewer Update
16 May 2023, 14:1713 - 17 May is not a good enough SLA! You guys seem to be missing the point. It has already been more than 72hrs since the fault was logged! Surely there should have been a resolution on the matter by now? It is not okay to make a client wait 4 days for their services to be restored! I am still awaiting a call from your 'relevant departments'. The fact that no accountability is being taken for this, shows your lack of interest in your clients, and the fact that 77% of Hello Peter reviewers gave you guys a 1 Star rating, proves this. I am not the only one that is completely dissatisfied with your services, literally 89,468 other people just on this site alone, are unhappy with the service they received from Vodacom!
BM
Bhavna M's update16 May 2023, 14:17
Reviewer Update
13 - 17 May is not a good enough SLA! You guys seem to be missing the point. It has already been more than 72hrs since the fault was logged! Surely there should have been a resolution on the matter by now? It is not okay to make a client wait 4 days for their services to be restored! I am still awaiting a call from your 'relevant departments'. The fact that no accountability is being taken for this, shows your lack of interest in your clients, and the fact that 77% of Hello Peter reviewers gave you guys a 1 Star rating, proves this. I am not the only one that is completely dissatisfied with your services, literally 89,468 other people just on this site alone, are unhappy with the service they received from Vodacom!