Range Rover to Polo Vivo is not acceptable Vodacom. Where is My phone????

A few months ago I bought very beautiful phone from vodacom. That was Vodacom Smart Platinium 7, For the technology freaks like me knew that this phone made with passion and intelligence. For a brand that we all knew for network provider not a brand for phones. Long story short; this phone was on the market for a few months and with a good deal. I bought it because features of this phone was incredible... Let me pointed out down below; 1. 4k Amoled QHD display 2. 16 mp rear camera and 8mp front camera with the flash 3.Dual Hi-Fi Stereo Speakers (still believing that no other phones can beat this one with their sound system.) 4.Qualcomm MSM8976 Snapdragon 652 chipset 5.CPU Octa-core (4x1.8 GHz Cortex-A72 & 4x1.2 GHz Cortex-A53) 6.GPU Adreno 510 7. 2160p@30fps maximum recording video quality. (4k) It was amazing. (only few phone can do record like that) And the quality of holding this phone was amazing,feels like Steel Frame and Carbon Fiber combined. Very strong,sturdy and solid. I don't look brands I look what they are offering.

So overall I was enjoying my phone so much, especially the sound system and listening music but since the day one I couldn't hear the other people voices when I m on the phone with someone properly so I decided to book my phone for repairing. I thought its gonna be a quick job so I didn't even feel to back my data up but this not vodacom's fault (I got it) anyway and the few days later. They called me and told me; We are going to offer you a new phone I was shocked and sad firstly because of all the data that I had on that phone but then I thought it'll be okay to have a new Smart Platinum 7 again so I can make my phone calls more comfortably. I went there and all they offering was overstocked non quality phones. I was quite shocked a bit, by thinking that are they really thinking that I'm going to accept their offers over my phone. If I was a grandmother or something I'd accept the offer but I said NO SIR! I'm not taking any phones that you offered please find me a new Smart Platinum 7 or give me the better phone than mine. They think just because it's vodacom it's worthless so they even offered me a vodacom v8 this morning... If you guys want to compare their features you can even compare online those two phones.

They sent an email to the head office to find any Smart Platinum 7 in the market but they couldn't because unfortunately they discontinued to manufacturing. I'm invited to the vodacom shop tomorrow to discuss more, so tomorrow I'm going there to haggle a bit more apparently and If they are not going to accept what I want tomorrow. I called my lawyer already and under consumer rights there will be a compensation case towards vodacom. I don't have phone right now and can't even work properly. I'm the obligee here and vodacom is obligated to give me the equivalent phone of what I had before or the better one... (regardless of price) For putting me under this stress and the nonsense offerings something is going to happen. From now on all the best for the both parties.

L.P.S