YO
Yemi O

1 reviews | Active since Sept 2020

27 Apr 2024, 23:59

Rampant ******* Phone number SIM Swap in Vodacom

SIM swap with Vocadom number easier for those doing it *******ly than the rightful owners. I have used my number *** for over 10 years. The number has been hijacked and SIM swapped *****ulently 2 times. This last time about 2 days ago, I called the customer center, they acknowledged the number was swapped without following due process, but the number could not be returned to me because I could not answer all their questions correctly. If they had done same due diligence before allowing the *****ulent SIM swap in the first place it would not have happened. This is how Vodacom rewards over 10 years of Customer loyalty.

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Replies (1)
Vodacom
Vodacom's reply29 Apr 2024, 07:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team