RAM + Vodacom = Pathetic Customer Service

My complaint is directed at RAM Couriers whom Vodacom chooses to use for their delivery for online purchases. Vodacom should not use them at all, their turn around time for delivery is pathetic. Their call center agents and drivers are ***********, rude and arrogant.

They had informed me my delivery was to take place on Wednesday, which did not happen. They mentioned they had called me over 2 days, which is a lie. No verbal communication from their side was made apart from an SMS. I had to call RAM Courier for answers on my delivery which they **** about being on the way to me.

The delivery guy told me to hurry up, which I found was very rude after waiting 3 full days for my delivery. He was very rude, arrogant and unhelpful. I believe it was Pravesh and Elwin that made the delivery.

This is not only a bad reflection on RAM but has an impact on Vodacom's image. Vodacom should relook at their choice of courier service. I will advise anyone not to purchase online with Vodacom only because of their delivery services.

It was very frustrating waiting for my package and then having a rude person deliver it 3 days later.