MB
Marlie B
1 reviews | Active since Jun 2023
14 Mar 2024, 13:50
RAM NOT COLLECTING / VODACOM NOT SENDING
RAM is saying that they await confirmation from Vodacom to collect the order. Vodacom Online Upgrade is saying they are waiting for RAM to collect the order. The parcel has been ready for collection for 3 days according to Vodacom but RAM says they will not collect. Please help.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
14 Mar 2024, 14:17Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Mar 2024, 14:17
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
MB
Marlie B's updateReviewer Update
15 Mar 2024, 14:20Vodacom contacted me after this review and the matter has been resolved within 24hours. Delivery has been received and the service from Marlon at the Vodacom HelloPeter Team was amazing. Updates came through hourly. Thank you to both Vodacom and RAM for going out of your way to have this upgrade delivered today.
MB
Marlie B's update15 Mar 2024, 14:20
Reviewer Update
Vodacom contacted me after this review and the matter has been resolved within 24hours. Delivery has been received and the service from Marlon at the Vodacom HelloPeter Team was amazing. Updates came through hourly. Thank you to both Vodacom and RAM for going out of your way to have this upgrade delivered today.