RAM COURIERS STABBED IN BACK FOR VODACOMS BAD SERVICE

After Receiving this reply from Vodacom on a earlier complaint, still know one from Vodacom called or tried to correct this bad service they are giving their clients.

Official business reply Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

I will make it my mission to tell everyone what **** service Vodacom SA is giving their clients and that all they care about is sales.

I phoned the sales department because that is the only department one can get hold of, asked for the sale representitive that helped me with my upgrade. He told me he will escalate the matter and email me and that he sincerely apologizes for the bad service. Im still waiting for feedback and when i called again the afternoon he was out on a break and Vodacom cosultant tells me they dont want me to hold for 5 min. Shame as if the 5 min made a difference in the 15min i had to hold just to speak to someone. This monring Leonard is off again and i cant get hold of him . I have placed my order the 27th of Feb and the order is still waiting to be dispatched.

I phoned again asking for Leonard but still no Leonard to speak to, must be such an valuable and important sales consultant never being at the office to take calls. I got the warehouse number as the answer they keep telling me is that it is waiting to be dispatched. For a whole week its been waiting to be dispatched.

I got hold of the warehouse, I ask the guy (direct number ********** ) why is it still waiting? What is the problem? all of a sudden, "sir, I have to go their is a fire alarm but ill wait for you to walk to your desk to write down the number before i run for my life. How nice of this gentelman.

Who ever is thinking of using vodacom must be out of their minds as this is the worst service i have ever received from a service provider. Passing the buck from department to department.

Their main excuse is that its all RAM couriers fault for not collecting the phone. if i cant get this sorted i would hope RAM couriers will tell them their fortune for badmouthing their service.