RAM Couriers: Broken Delivery Promises and Non-Existent Customer Support

I am extremely disappointed with the service (or lack thereof) from RAM Hand-To-Hand Couriers regarding a phone delivery from Vodacom.

According to their own tracking system (and confirmed via WhatsApp), my parcel was scheduled for delivery yesterday, Monday, 11 May 2026, before 17:00. I stayed home all day to ensure I was available to provide my ID and sign for the package. No one showed up, and no one called.

Today, I am facing the exact same situation. Trying to get support is impossible:

Phone Support: The queue to speak to an agent is consistently over 30 minutes.

WhatsApp Support: The automated system is useless. It fails to answer direct questions, and the chat frequently "times out" or is closed by the system before any resolution is reached.

It is unacceptable to expect customers to put their lives on hold for two days straight due to "Dispatch Hub" delays and *********** communication. RAM is failing its service level agreements, and Vodacom needs to seriously reconsider using a courier partner that shows such blatant disregard for their customers' time.