RR
Ralph R
1 reviews | Active since Sept 2016
06 Oct 2019, 19:21
Ralph Reed
Worst ever service!!!!!! Every single time I get back into SA from abroad my phone gets soft locked!!!! Git back from Angola 2 weeks back and since then all my contracts got soft bared. Totally unacceptable!!!!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
07 Oct 2019, 07:25Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Oct 2019, 07:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
RR
Ralph R's updateReviewer Update
07 Oct 2019, 19:34Today my service was suspended again. All my contracts. This after receiving confirmation this morning that my problem was resolved and ensured it will nit happen again. Worst service ever!!!!! May I kindly ask you to sort my problem out Vodacom? Call the VIP call centre and it sounds in the back ground there is a party? Why is this?
RR
Ralph R's update07 Oct 2019, 19:34
Reviewer Update
Today my service was suspended again. All my contracts. This after receiving confirmation this morning that my problem was resolved and ensured it will nit happen again. Worst service ever!!!!! May I kindly ask you to sort my problem out Vodacom? Call the VIP call centre and it sounds in the back ground there is a party? Why is this?
Vodacom's replyOfficial
23 Oct 2019, 09:22Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply23 Oct 2019, 09:22
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,