Rage against the machine

<p>Both my service encounters with Vodacom over the past 6 months have been highly frustrating. Both times have involved numerous departments and numerous staff members. Nobody wants to take responsibility. Call centre respondents are friendly and kind, but take no initiative to solve problems. All that happens is yet another escalation, another reference number, with nothing happening after that. One has no option but to to go through the lengthy process of phoning the call centre yet again and going through the whole process ad infinitum. I used to be a very happy Vodacom customer, but their service has really taken a nosedive. Once my contract runs out, I will take my business elsewhere.</p>