1 reviews | Active since Jun 2017

16 Jan 2018, 07:52

****** and judgemental

I walked into the store and asked to be assist but everyone that works there just looked at each other and whispering with a dirty grin on they face asking what does he want.I stood for about 10 to 15 minutes looking at the contracts hoping someone will assist me but they just carried on talking amongst themselves.I guess they thought this black guy is window shopping and is here to waste they time.I eventually went over to telkom and I took my contract over there.I will never ever bother to even consider walking into that ****** store again.

0
Replies (2)
Vodacom
Vodacom's reply16 Jan 2018, 08:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply16 Jan 2018, 10:01
Official

Good morning Mustapha

On behalf of Vodacom, kindly accept our sincere apology for this instance which resulting Hellopeter.

We have reviewed this instance and would understand your frustration as this is not in line with the service we wish to offer our customers and Vodacom's aim in achieving service excellence.

This activity has been brought to the attention of our Regional Field Service Team and Store Owner to intervene as the quality and outlet processes are their responsibility.

Thank you for the time and effort taken to voice your dissatisfaction to our office

Kindest Regards

Elroy