RL
Rayno L

1 reviews | Active since Feb 2015

03 Feb 2015, 22:11

****** / Bad Attitude

On the 10/01/2015 I visited the Vodacom Store to apply for credit for a laptop - HP 15 Notebook + Vodfone K4201-z USB Modem. On that day my credit was approved upfront and the consultant (Daniel) promised to give me a call back on Monday 12/01/2015. Up until today he never phoned me back after i told him I need this notebook was a gift for my daughter who's birthday was on the 19/01/2015. After almost 2weeks I phoned the store and spoke to the Admin Clerk Rachell, who then told me the order was never placed by Daniel(sales consultant). She went out of her way to placed the order for me and for the product to be delivered to me. She phoned me on 31/01/2015 to come in to finalize all the paperwork and collect the Notebook. As we were busy finalizing all the paperwork she ask Daniel to activate the modem and to start up the laptop. His reply was \ I don't have the time to do this now

0
Replies (1)
Vodacom
Vodacom's reply04 Feb 2015, 09:45
Official
Hello RaynoLewis,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team