NM
Neo M

1 reviews | Active since Jul 2021

19 Jul 2021, 12:21

RACIAL SEPARATION AND ASSUALT

On Sunday the 18th My friend and My self went to Vodacom repair In tygervalley . apparently its Franchised by One ……

when we get into the store the was only 3 consultant in , they had things on display which we viewed such as watches , and demo phones, it clearly states on the board "do not touch " mid 50 afrikaans gentlemen with his son where also in the store , He goes an touches one of the Phones and the alarm on the specific phone goes off , the Manager comes back after he was helping servicing a client , he sanitizes himself continues to Yell at my friend who was staring at a wrist watch

he uses words such as Are You F***CKN STUPid cant You read ? cant You Fu**ckng Read are you dumb , my friend exchanges words with him , he continues to Yell at him , The person who touched the phone comes in between the two guys as the consultant took off his glasses approached my friend with intention of Mandhandling Him , He told Him him that it was Him who touched the Phone and not My black Friend. Another white female consultant continues to Throw us out of the store saying we are disturbing the other client , 2 black clients kicked out of a VODACOM REPAIR STORE IN TYGERVALLEY MALL WESTERN CAPE NEXT TO VODACOM CHATS STORE. we asked for the Franchise owner , the store Number and the Manager only to be met with incorrect details , we then went to the vodcom chat store , we were told that the Gentleman who was swearing at us is actually the Manager .

The Manager doesn't know that we work for One of The Olderst FSP in the COUNTRY , we couldn't take a video of this because my phone was supposed to be assessed to be repaired , we couldn't get help from this Vodacom store due to this incident that happened between 11 and 3 pm on SUNDAY 18/07/2021 .

If any one can help with opening a case of verbal assualt, and escalating this to the highest table of Vodacom please do not hesitate to send an emaik with THE title VODACOM RACIAL COMMENTS to ***

0
Replies (1)
Vodacom
Vodacom's reply19 Jul 2021, 14:06
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team