1 reviews | Active since Dec 2018
Racial harassment at Vodacom The Glen Mall
I went to Vodacom store at The Glen Mall today, when I got to the store, there was one consultant on the floor helping customers. While I was waiting for the consultant to finish with the customers that she was helping to assist me , a “white” customer walked in the store. Now the white customer and I are waiting to be assisted while we both wait, the manager Noluyanda Voyi came from the back room and saw us waiting and she immediately approached the “white” customer and asked to assist him. Mind you I got to the store first and she didn’t even bother to ask who can she assist first. I felt deeply disrespected and racially harassed as a “black” women. It is a disgrace to experience such behaviour from an individual who is supposed to lead the store. Is this how Vodacom trains their employees to treat black customers? From today I am cancelling all my Vodacom active contacts, I am moving to a different ISP where I will be valued as a customer irrespective of my skin colour. This is the worst service that I have ever experienced, I am traumatised by such behaviour in this current day and age. I urge all black customers to refrain from going to Vodacom at the Glen Mall because you are not valued.
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
