Rachel the rude Call Centre Agent

The most pathetic customer service experience I've ever come across. It was clear that the agent who's name is Rachel was not taught in depth about proper customer service. Agent could not resolve my WhatsApp ticket query. I asked to speak to a superior and guess what she refused. To top it all up he hung up on me. Clearly she was giving me the middle finger and that for me is saying vodacom is giving me the middle finger. I hate vodacom cause I've been struggling with this for two months but today Rachel showed me flames. I hope one day some one out there makes her feel what I felt. Vodacom your standards have dropped you just hire and don't do proper training.