kM
kaylene M
1 reviews | Active since Oct 2014
02 Dec 2019, 11:00
Rachel from vodacom was very RUDE
struggling to get my claim processed with vodacom insurance. i am currently on thr line with rachel who just placed me on hold while i was speaking. rachel from the vodacom insurance was extremely rude. i am 8 months pregnant and i need a phone i cannot be without one, i have been paying the insurance for almost 2 years claim free and now i am having trouble claiming for a new device. rachel placed me on hold for 10 min rawith NO explanation.
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Vodacom's replyOfficial
02 Dec 2019, 12:03Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Dec 2019, 12:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team