R99.90 Fiber deal with Vodacom

Subject: Urgent Complaint Regarding Fiber Service – No Connectivity for 10 Days

Dear Vodacom Customer Support,

I am writing to formally express my dissatisfaction with the R99.90 Fiber deal that I subscribed to. Unfortunately, despite making payment, I have not received the service as expected. My fiber line was installed 10 days ago, yet I still do not have an active internet connection.

I would appreciate clarification on whether I will be compensated for the days I have been without service, as I am currently paying for something I cannot use. Additionally, I am deeply disappointed with the lack of customer-centric support in resolving this matter.

Given this experience, I am seriously considering canceling all of my contracts with Vodacom. I urge you to address this issue promptly and provide a resolution at the soonest possible time.

Looking forward to your prompt response.

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