ZD
Ziyanda D

1 reviews | Active since May 2013

01 Jul 2015, 10:55

R99 data bundles purchase

I write this with complete disappointment, I purchased the R99 monthly data bundles via the *111# process around 10:05am. I was not given an option as to how I would like to make the payment.<br> So I called in to the vodacom customer 082111at 10:08am and finally 15minutes later ( due to high caller rate) speak to Sibongile Pooe, and ask her to please explain how the payment will be done and she tells me via my bank account, I wanted Vodacom to debit my vodacom account(decrease my airtime, not bank account).<br> I have asked for this to be cancelled immediately, her system is slow and I hope this won't cause problems for me, I have been holding for more than 30minutes. This has been a total inconvenience for me. i am hoping that once this is reversed i will be notified. Sibongile was of great help though i was frustrated.<br> <br> Deeply Concerned and Disappointed Loyal Customer<br>

0
Replies (1)
Vodacom
Vodacom's reply01 Jul 2015, 16:24
Official
Hello Dziwa,

Your enquiry has been received and a consultant will be in contact with you shortly.

Regards
Vodacom Consumer Website Team

Best regards,