1 reviews | Active since Aug 2015
\R95 pm"contract billed to over R10 000.00 TWICE"""
We make use of a 2GB (R95 per month contract) from Vodacom that we have used for ages. Today we received a bill for the month of June of R10 185.16 over and above our package cost. Upon phoning Vodacom we were also told that not only have they just taken the liberty of debiting our account with this amount with no prior permission but that the month of July consists of another bill in excess of R10 000.00!!!! <br> <br> How can this be?? We have received absolutely no notification that our bundle had expired in June or July! How can this bill suddenly appear out of nowhere from never reaching near this amount? And then Vodacom has the audacity to just debit our account without any enquiry or notification whatsoever?? I am appalled by this pure lack of customer notification and treatment. I am not going to accept this treatment and as far as I am concerned the way it has been handled is completely *******. I am going to attempt to resolve this with Vodacom but will resort to legal routes if required.
Thank you for your time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Kind regards,
Vodacom Consumer Website Team
Thank you for your time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Kind regards,
Vodacom Consumer Website Team
