1 reviews | Active since Oct 2011

17 Dec 2016, 07:52

R903 out of bundle

<p>I have a 2GB data bundle on my ipad which I never use up so it carries over, this month I therefore had almost 4GB. So I was suprised when I received an sms out of the blue saying I have gone out of bundle to the amount of R903. Why do I only get warned once I have gone out of bundle and once the amount is at R903?? The sms could have alerted me sooner that I am nearly out. I'm still suprised it could have gone out of bubdle since I never use all my data. Also the vodacom app was again out of order earlier when I wanted to check my data balance. I would like to know which date and time I aparently used so much out of bundle data and what the out of bundle rates are.</p>

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Replies (1)
Vodacom
Vodacom's reply17 Dec 2016, 08:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team