pL
paige L

1 reviews | Active since Oct 2014

19 Apr 2015, 11:16

R9000 bill and not impressed...

First my account was soft locked (reason then not to my knowledge).<br> i then proceeded to call vodacom to find out why all my phones were soft blocked and discovered that the data SIM i had recently upgrade to get a laptop was on the incorrect package. <br> yes i signed the documents but was mis-informed as to what this would mean.( a contract that was only suppose to have 2Gigs of data was now an open data package), i proceeded to use my USB ****le awaiting for the data to finish and disconnect me. i am very disappointed in my service of the consultant for not listening to my needs and supplying me with the correct contract. i have 2 other phones on my name which i am unable to use now.<br> this account is now a bad record on my name but, it is not what i requested. need this to be sorted out so that i have use of my other to phones and at least have a payment option as there is no way for me to pay nearly R9000 out in a month.<br>

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Replies (1)
Vodacom
Vodacom's reply19 Apr 2015, 12:06
Official
Hello paigedrew,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards

Vodacom Consumer Website Team