pP
pcrooyen P

1 reviews | Active since Oct 2016

23 Dec 2016, 21:29

R881.70 a/c and very poor signal

<p>1. Please supply a detailed account of the amount of R881.70 on my a/c. What is this for?</p> <p>2. The Vodacom App i have, i find to be very inaccurate monthly. Every time i paid the amount supp**** by the app, Vodacom has threatened to cut my phone off, because the amount has not been the correct one. By no fault of mine. How can i pay if i dont even know how much i own?</p> <p>3. I also informed Vodacom that for the +- past year i have not been receiving any statements via E-mail. I receive no reply to this query.</p> <p>4. I would also like to bring to your attention that i am receiving very bad reception from your signal. I use my phone for business purposes as i am on the road to my clients with deliveries every day of the week. I need to be in constant contact with them. Can you please give me a reason and solution to this problem? </p>

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Replies (1)
Vodacom
Vodacom's reply24 Dec 2016, 07:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team