LT
Lesego T

1 reviews | Active since Oct 2017

19 Oct 2017, 18:49

R85k bill

Two days ago, I received a call from Vodacom's attorneys. My account had been handed over to them, due to non-payment. The amount in question being R84,481.31. Vodacom has not contacted me regarding this.

I requested for the statement. There were two invoices on the statement which I had not received: 1. R42,642.57 on 2017/02/06 2. R10,966.86 on 2017/10/10

It appears that someone upgraded my contract, and took out an iPhone 7 plus, without my consent or knowledge. I went to Vodacom today to obtain the invoices. They can only see the R10k invoice.

The customer service cannot provide me with the upgrade documentation as well as the invoice. I was referred to the attorneys. The attorneys are sending me back to Vodacom.

I am basically asked to pay R85k for a phone I have not taken out within 6 days, and no one as able to furnish me with documentation for this "debt".

0
Replies (5)
Vodacom
Vodacom's reply19 Oct 2017, 20:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply24 Oct 2017, 07:58
Official

Good day,

Our records reflect that ***** has been confirmed on your line. Credits have been passed and a request sent to Legal to update your ITC record.

Please accept our apologies for any inconvenience caused.

Regards,
RM

Best regards,

LT
Lesego T's update24 Oct 2017, 16:16
Reviewer Update
Hi Thank you for your response. Unfortunately, I cannot at this point in time accept your apology for the inconvenience caused. This issue has not been closed. There are still a lot of loose ends that needs to be tied up. I also need to know how Vodacom can allow this to happen. What happened to your vetting procedures and controls??
LT
Lesego T's update24 Oct 2017, 18:14
Reviewer Update
I also received another letter of demand from your attorneys this morning (2017/10/24 09:09) Again...an apology is not sufficient.
LT
Lesego T's update24 Oct 2017, 18:14
Reviewer Update
I also received another letter of demand from your attorneys this morning (2017/10/24 09:09) Again...an apology is not sufficient.