R8599 DEDUCTED FROM MY BANK ACCOUNT VODACOM!!!

Good day I need assistace please.

I bought a device online the Samsung A73 on the 25th and online it shows payment failed but it was deduct from my bank account.

Im getting very annoyed because no one can assist me with this matter I get different email adresses everytime and in store they also cant assist. eShop support tells me that the transaction was canceled that's why it shows payment failed but I do send them prove that the money was deducted from my account. I'm so frustrated with the bad service I'm getting.

If spoken to a consultant that said there are problems with your online portal and I feel it's unfair because why isnt it stated there that your portal are under maintenace or why isn't it freezed.

Why deduct my R8600 and now no one can assist me.

Please see to this matter or else I will take this matter further.