R8000 ******* migration deductions

<p><span style="color: #000000; font-family: Calibri, sans-serif; font-size: 15.6933px; font-variant-ligatures: normal; orphans: 2; widows: 2;">The number in question is a business contract number on U Choose</span><br style="color: #000000; font-family: Calibri, sans-serif; font-size: 15.6933px; font-variant-ligatures: normal; orphans: 2; widows: 2;" /><span style="color: #000000; font-family: Calibri, sans-serif; font-size: 15.6933px; font-variant-ligatures: normal; orphans: 2; widows: 2;">150 Top Up contract, and some time in January 2017 the contract was migrated</span><br style="color: #000000; font-family: Calibri, sans-serif; font-size: 15.6933px; font-variant-ligatures: normal; orphans: 2; widows: 2;" /><span style="color: #000000; font-family: Calibri, sans-serif; font-size: 15.6933px; font-variant-ligatures: normal; orphans: 2; widows: 2;">to a Smart S contract without my permission or authorization. </span><br style="color: #000000; font-family: Calibri, sans-serif; font-size: 15.6933px; font-variant-ligatures: normal; orphans: 2; widows: 2;" /><span style="color: #000000; font-family: Calibri, sans-serif; font-size: 15.6933px; font-variant-ligatures: normal; orphans: 2; widows: 2;">During that time content services were added to the account. I was unaware</span><br style="color: #000000; font-family: Calibri, sans-serif; font-size: 15.6933px; font-variant-ligatures: normal; orphans: 2; widows: 2;" /><span style="color: #000000; font-family: Calibri, sans-serif; font-size: 15.6933px; font-variant-ligatures: normal; orphans: 2; widows: 2;">of the extra charges until my ABSA Bank account was debited over R5700.00</span><br style="color: #000000; font-family: Calibri, sans-serif; font-size: 15.6933px; font-variant-ligatures: normal; orphans: 2; widows: 2;" /><span style="color: #000000; font-family: Calibri, sans-serif; font-size: 15.6933px; font-variant-ligatures: normal; orphans: 2; widows: 2;">for data and content services on that number. I immediately contacted my</span><br style="color: #000000; font-family: Calibri, sans-serif; font-size: 15.6933px; font-variant-ligatures: normal; orphans: 2; widows: 2;" /><span style="color: #000000; font-family: Calibri, sans-serif; font-size: 15.6933px; font-variant-ligatures: normal; orphans: 2; widows: 2;">service provider and stopped all use on that number. The following month I</span><br style="color: #000000; font-family: Calibri, sans-serif; font-size: 15.6933px; font-variant-ligatures: normal; orphans: 2; widows: 2;" /><span style="color: #000000; font-family: Calibri, sans-serif; font-size: 15.6933px; font-variant-ligatures: normal; orphans: 2; widows: 2;">was charged a further R2700 on that number for data and content services.</span><br style="color: #000000; font-family: Calibri, sans-serif; font-size: 15.6933px; font-variant-ligatures: normal; orphans: 2; widows: 2;" /><span style="color: #000000; font-family: Calibri, sans-serif; font-size: 15.6933px; font-variant-ligatures: normal; orphans: 2; widows: 2;">Unfortunately I have not received a full refund for content services</span><br style="color: #000000; font-family: Calibri, sans-serif; font-size: 15.6933px; font-variant-ligatures: normal; orphans: 2; widows: 2;" /><span style="color: #000000; font-family: Calibri, sans-serif; font-size: 15.6933px; font-variant-ligatures: normal; orphans: 2; widows: 2;">relating to that number for January, February and March 2017. </span></p> <p><span style="color: #000000; font-family: Calibri, sans-serif; font-size: 15.6933px; font-variant-ligatures: normal; orphans: 2; widows: 2;">Vodacom has refused to refund me for the Content Services that amount to nearly R1600. They say that I have to request the refund. I have still not received any refund for a great deal of data and phone calls made during the ******* duration of the Smart S migration. </span></p> <p><span style="color: #000000; font-family: Calibri, sans-serif; font-size: 15.6933px; font-variant-ligatures: normal; orphans: 2; widows: 2;">I think it is theft, that Vodacom can debit my account for content services that I have not agreed to. </span></p>