MM
Mpho M

1 reviews | Active since May 2025

27 May 2025, 10:38

R8000 FOR DATA subscription

Vodacom experience was very very bad. I will never ever take a contract with them. i bought my niece and daughter phones from Vodacom with contract and all of a sudden, they told me that my niece subscribes to data and i owing them R80000 and they went to an extend of making double debit in my account while my account was prepaid. How possible is it that someone can subscribe to R8000 Data. i will never heal from this as for Vodacom you will meat your match one day. I had dispute with them and it was never resolved until i started to pay them what they said i owe them.

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Replies (2)
Vodacom
Vodacom's reply27 May 2025, 12:19
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply30 May 2025, 12:38
Official
Dear Mpho.
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
 
Our records indicate that your query has been attended to and feedback on this matter has been provided.
 
Regards
Vodacom Consumer Website Team

Best regards,