R800 Down the Drain

Good day

I am writing this email as I am at wits end when it comes to vouchers I purchased on the Vodapay Vodacom app.

2 March 2023 On this day I purchased two vouchers on the app for R800 each but the promo says we get 10% extra value so the value is R880 each.

7 March 2023 On this day I filled up at Denver BP M2 – I use one of these vouchers. I am unable to recall which of these I used.

Voucher Numbers: *** & ***

14 March 2023 On this day I was going to filled up at Denver BP M2, however the attendant tells me that both the vouchers have been used. This is however, is not true, but I am told to contact Vodacom. I proceed to fill up my tank R500 and for this I use my debit card. Bearing in mind that at least one of these should work as I only used one on the 7th March 2023.

17 March 2023 On this day I was going to try and see if the voucher will now work as on the 14th there was loadshedding, so I thought that might be the issue. The vouchers were still declining, so I paid cash. I called Vodapay who tell me that they are unable to check the status of the vouchers. Vodapay gave me the BP Number *** to dial to resolve the issue. I dialled the number spoke to a consultant and she assured that indeed on the 14th a voucher was redeemed at Denver BP M2, she gave me two options to either resolve this with he fuel station or she will issue me with a replacement voucher.

22 March 2023 Due to the fact that I had received no feedback or log to prove that indeed this was escalated I called the number *** again. This time I had to explain the issue once more to the consultant, who also promised to escalate.

Today is the 29th March 2023 and no one has contacted me to remedy the situation. I hereby request that this be resolved as I am not willing to lose R800 of my hard earned money.