R8 526-38 data used in one day

During Nov 2015 I noticed via internet system my Vodacom account for 15 Dec would be R10 539-18. I immediately queried the amount and was informed I used data to tune of R8 526-38 in one day. Vodacom, via their call centre agreed to investigate, but nothing happened. Upon checking account once more I discovered that the huge amount would still be deducted 15 Dec. I was told, after calling for proof of data usage, that the matter was escalated to another department and then apparently to yet another department .<br> <br> The amount of R10 539-18 was in fact deducted from my bank account on 15 Dec, nice Christmas box I got from Vodacom.<br> <br> The problem is Vodacom must be the only service provider in the world with faceless and nameless employees who do not have contact numbers or email addresses. I say faceless because one can only contact them via 082 111 and nameless, no use asking to speak to previous person. Inevitably the previous person is at another call centre and cannot be contacted. No complaints number or email address is provided by any of the Customer care employees and they hardly know names of their supervisors.<br> <br> Vodacom4U was today informed matter has been escalated WOW