1 reviews | Active since Aug 2017
R75 000 ***** on contract now escalated to R122 000 and rising
In July I was alerted to a ***** amounting at that stage to R75 000 on my Vodacom contract. Someone accessed my profile online and amended my details, then obtained 3 phones with 3 SIMS and activated World Wide Roaming. At the end of August Vodacom slapped a debit of R72 630.00 through my banking account! Needless to say I had to go to the bank and have the debit returned. I have been dealing with their ***** department through my Attorney and I received confirmation via email on 21.8.2017 that these **********ly issued lines had been cancelled. I have now received an SMS from their Collections department threatening to suspend my service if I don't pay R47 000, which was run up in September, this AFTER the email of 21 August stating that the lines had been suspended. The service I have received is putrid and I cannot believe that a company like Vodacom cannot swith off a SIM card and reimburse the customer without a lengthly song and dance. I cant believe that their online controls are so weak that a ***** of this nature can happen in the first place. I CANNOT BELIEVE THAT I WAS NOT ASKED TO AUTHORISE THE ISSUEING OF THESE PHONES GIVEN THAT I AM THE PRIMARY CONTRACT HOLDER. All I ever get from them is a pathetic "we apologise for the inconvenience"
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
