1 reviews | Active since Jun 2017
R707 for nothing!
Since my upgrade I ask VODACOM to change my contract back to previous contract, as they put me on a contract I can not afford, since July 2019 I pay R707, I never make phone calls, my itemized billing show calls R0.00, sms R0.00 data, R0.00 I load data what I use for FB, debit order once again - R707 - NO DATA RECEIVED, I went to a branch, the lady assist me after I had to wait for 45 minutes, she promise that my next debit order will be the same as it was in June 2019, guest what, not a change, it is still R707! I received an sms JULY 2019 that I can do this upgrade, I went to VODACOM4U in Wonderpark, talkative lady assist me, and she put me on this freaking contract, since July 2019 I ask nicely that they must put me back on my previous contract! IS DIT SO MOEILIK? Kry iemand wat dit kan doen, sonder om te sukkel!!
Best regards,
Best regards,
Please take note, that my phone is at home, no use to bring it with me, as I had no airtime, no data, no nothing, but you took R707 each month, I had to load data, when I need data, I never agree on this contract, I want to change it back to my previous contract, the lady who assist me with my upgrade, make a human error, I agree on R468 (if not mistaken and not R707)
I did this upgrade AFTER I received an sms that I can do this upgrade. But this contract is way to expensive, best is, my ITEMBISED BILLING read R0.00 calls, R0.00 sms R0.00 data, can some one explain to me, what is the R707 for, not for the phone, as it is not an expensive phone.
Since July 2019 I ask you nicely to put me back to my previous contract.
My phone is not with me, therefore, all the MISS CALLS!!
You can reach me via mail ***
I already contact the ONBUDSMAN as well, due to the fact that for months I ask VODACOM to assist me - and month after month I had to see that it is still R707.
Please take note, that my phone is at home, no use to bring it with me, as I had no airtime, no data, no nothing, but you took R707 each month, I had to load data, when I need data, I never agree on this contract, I want to change it back to my previous contract, the lady who assist me with my upgrade, make a human error, I agree on R468 (if not mistaken and not R707)
I did this upgrade AFTER I received an sms that I can do this upgrade. But this contract is way to expensive, best is, my ITEMBISED BILLING read R0.00 calls, R0.00 sms R0.00 data, can some one explain to me, what is the R707 for, not for the phone, as it is not an expensive phone.
Since July 2019 I ask you nicely to put me back to my previous contract.
My phone is not with me, therefore, all the MISS CALLS!!
You can reach me via mail ***
I already contact the ONBUDSMAN as well, due to the fact that for months I ask VODACOM to assist me - and month after month I had to see that it is still R707.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have responded via email. Regards Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have responded via email. Regards Consumer Website Team
Best regards,