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Rafeeq W

1 reviews | Active since Apr 2019

23 Jul 2021, 19:20

R65 CHARGE

I clearly not happy with the service received with vodacom !!! Your service is putrid .

First of all I canceled my contract in last year and I received a cancelation email and confirmed at one of your branches that my contract is canceled .

Why did a debit order of R65 come off my account ? CLEARLY NO1 TOLD me WHY I WAS CHARGED R65 AS DEBIT ORDER COMING OFF MY ACCOUNT !

THEN I GET CALLS FROM MBD FOR AN OUTSTANDING AMOUNT OF R325 !! OWING WHICH I CLAREALY DON'T KNOW FOR WHAT !!!

I CALLED YOUR CALL CENTRE AND THE SERVICE IS DIGUSTING RECEIVED !!! I JUST GAVE UP WITH THE CALL CENTRE!!!! Everytime I call they either hang up or just not say anything at ALL .

I have paid the R325 on the 22/07/2021 to get my account up to date !!!but I am still not happy paying the amount !!!

PLEASE HELP WITH THIS AS I NEED MORE INFORMATION WITH THIS **** I RECEIVED FROM VODACOM !!!

0
Replies (3)
Vodacom
Vodacom's reply23 Jul 2021, 21:00
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

RW
Rafeeq W's update23 Jul 2021, 22:07
Reviewer Update
I am really not happy with this at all . As I am clearly unhappy with this .

I would like to know what the R 65 that added to R325 . This genuinely is ********* for debiting a client's account as I terminated my contract with you.

I first have to use social media to get an answer from your company to get an actual answer .

Your staff at your branches is clearly of no help and they direct you to your call center and they just take the you for a fool as client!.
Vodacom
Vodacom's reply27 Jul 2021, 17:56
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records indicate that you have been in contact with the relevent department and provided feedback with regards to your query.  Regards Consumer Website Team

Best regards,