MV
Mark V
1 reviews | Active since Mar 2011
08 Nov 2015, 13:10
R5200 bill because Network takes 6 hours to update
So I had yet again had the joy of another ridiculous data bill. Bear in mind that Clarence Garnder (call centre agent-incredibly rude and inadequately trained) confirmed the following Vodacom's network takes 6 hours to update, the courtesy SMS that you receive to say your bundle has run out is a \courtesy"the call limit you put on your account is subject to a 6 hour delay in terms of billing and is still your responsibility.. Therefore what ever bill outside bundle you rack up is your problem because you arent aware your bundle has run out. you have to literally sit on your phone and check you bundle every second"
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Replies (1)Vodacom's replyOfficial
08 Nov 2015, 19:05Hello markv1985,
Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your billing query.
Regards
Consumer Website Team
Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your billing query.
Regards
Consumer Website Team
Vodacom's reply08 Nov 2015, 19:05
Official
Hello markv1985,
Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your billing query.
Regards
Consumer Website Team
Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your billing query.
Regards
Consumer Website Team
