R518.00 Airtime disappeared....

<p>I am so devastated at this very moment. I am currently on the flexi 300 contract which gives me R300 airtime per month. At 16h00 on Thursay, 6 October 2016 I made my last phonecall. When tried calling someone after that the call will then just end. I then checked my airtime balance, which says I only had R0.02 in my account. I immediately purchased 2 airtime vouchers (one which was R110 airtime and the other was R29). I put It in immediately, tried calling someone again and it would not work. I immediately contacted Vodacom Customer Care on 082111. They were not helpful at all. Tried calling them twice and followed their advice and according to them I do not have any airtime and they do not see any recharge airtime on their system. Well then I purchased another R29 and then a sms popped up saying 'thanks for recharging, available balance R518.00". Yet when i had another look at my available balance it was still R0.02.Well today I contacted them again, this time around the consultant was very helpful, assisted us so well and he even said that on the system it shows that airtime was loaded but not used and he even confirmed that there was R518.00 airtime still available on my number. After being on the line with him for about 1 hour he eventually transferred my call to someone called Busisiwe which would then further assist me with getting back the airtime. The phone was then just put down and im still waiting on them to return my call. At this very moment I am so upset as I cannot make any phonecalls or send messages, as I do not have airtime.. even if I do load airtime now, it just randomly dissapears. </p>