R50 thousand rand bills due to understand qualified staff

<p>vodacom has caused me sever stress and loss. R50 thousand rands lost in 4 months due to unqualified vodacom staff not being able to tell me what was wrong and what was causing these high bills. I am an older lady and we have been on vodacom for about 26 years and for the first time this happens and noone in vodacom could help. I lost R50k and all they said was - sorry you cannot cancel this contract and we can't understand what is happening oh and it could be **** due to viruses. ???? they caused me complete humiliation, massive loss of money that I did not have and needed to borrow, with no explanation aswell as severe stress and heart problems. yesterday I came to visit my daughter in jhb. i decided ti comoletely switch off my phone. we went to afrihost and in 5 minutes they told me what was wrong. i was receiving Skype calls from family in London and because I didn't have WiFi I was using my data. I thought this was free as it was the first time I started using Skype and messenger. how could vodacom not tell me this? how could they not realise after 27 years these bills were unreal? I begged for help and nothing. vodacom you are a disgrace and this will not end here.</p>