R4500 data in one day?????????????????

<p>I really didn't want to write this and have been giving Vodacom the benefir of the doubt for 20+ days.</p> <p>Received my bill on the 10th of October. R9700 and something. Funny I have a softlock at R2500. On the 24th of September I called into the call centre as my call limit block was activated and I asked the call centre agent to unlock my phone. She asked me at what amount I would like it to loack again and I said R3000. Great !!! Upon receiving my bill I note that from the 25th until the last day of the month I manged to run my bill up to R9700.</p> <p>I only use data bundles and not once did I get a message to say you have run out of your data bundle. My phone clearly was not soft locked at R3000?????? I then called the call centre and asked how it was possible and all they said was a softlock is not a guarantee ( Vodacom makes provision for poor service here) i then said I would like proof of the usage to which I was told they would send it the investigatios department.......called back last Friday as I had heard NOTHING from them and the CC agent assured me that it will be resolved on the 1st. I told her that they could not proceed with my Debit Order until this was resolved.....she again assured me that it would be resolved on the 1st....the 1st came and went and not a single call from Vodacom. GUESS WHAT.....debit order ran on my account for R9700..........thanks Vodacom....debit order returned and R145 charge for not ****uring it and still not a word from you !!!!</p>