R40000.00 Vodacom account for data that was not used

I have been left with no alternative but to post this on Hello Pieter , I have asked several times for the Disputes departments email address as they don’t take calls .

I currently have 3 Vodacom accounts , I have not received my monthly accounts since June 2017 . Based on the accounts I received before June I continued to pay the average amount,. Seeing that Vodacom cuts your account if you short or late pay I was under the impression that I am paying a sufficient amount and did not think twice about being in arrears .

Monday I was browsing on my play store and saw the “my Vodaphone “ app , I downloaded it and to my surprise my account is in arrears for the last three months .. Now having access to my new found app I immediately downloaded my statements to see what was going on as I have full WIFI at work and Home so how could I be in areas for data usage . To my surprise I was so bad in arrears that my account due this month is R10000.00

I firstly do not agree with the calculations on the June July Aug account , so I phoned the Vodacom call centre and she confirmed the amounts that where due and the amounts that where paid , besides the fact that I did not use the data If i add up the amounts due and the amounts paid it does not add up to the R10000.00

To add to my shock the statement shows that my Sep account is currently on R32 000.00 now you can imagine my shock seeing that I have Wifi at work and home and the only time I turn on my data is when I am not home . I always buy a data buddle and have the sms proof that I buy data bundles for when I am not at home ..

I have lodged an complaint with Vodacom just to be informed that it can take up till two weeks just to get any form of feedback . Being pregnant and being told you have to pay for data you know you have not used and the accounts totalling to more than R40000.00 you can surly understand that I need this matter addressed right away as I cannot be put under such tremendous stress . At no time did I receive an sms/email or even a call to inform me that my data has been depleted and that I am being charged out of data bundle rates , no warning that my account is so high, had I been alerted I would have investigate much sooner .

I have been a loyal customer of Vodacom for years , if I don’t pay the amount due by the end of this month you will just cut my accounts putting me in a very difficult position. This being said If I do not get answers by the end of business 02/10/2017 I will have no choice but to take this to social media and every possible newspaper I can find as this is an mistake from Vodacom’s side surly you can investigate immediately and safe me the unnecessary stress. In no way is this a threat all I want is this matter settled right away and should Vodacom not see the urgency in the matter I will be left with no choice .

1- ********** 110349 case number

• Not receiving statements • Incorrect calculations on statements • Incorrect payment amount reflecting on statements • NO warning sms/calls/emails • Charged for Data that was never used