CS
Christo S

1 reviews | Active since May 2017

29 May 2017, 10:23

R40/day content services mysteriously added to my account

<p>So 3 different content services has been added to my account , within days of each other, charging me between R7 & R17 per day. I never added it myself, never signed anything authorising anyone to add this to my contract, never received a single SMS telling me these services have been added, what they are or how they benefit me and would not have picked it up when I did if I didn't view my invoice earlier that usual.</p> <p> </p> <p>How can you allow this ****************? And then your service consultant says it's because I have a smart phone and it's my fault. I find it very strange that I have been a Vodacom customer for more than a decade, have been using a smartphone since inception but suddenly I added these 3 services.</p> <p> </p> <p>You are a ********* company allowing this and then pleading ignorance. Can't wait for my contract to run out so I can finally disassociate myself with this thievery.</p>

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Replies (1)
Vodacom
Vodacom's reply29 May 2017, 11:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team