R329 "******" from a client and cannot be returned???

I cancelled a Vodacom Router contract in April. They continued to take R110 off my account for 3 months. I sent numerous e-mails and went in to Vodaworld where very helpful consultants confirmed that I should receive R329 which was taken from my account after I cancelled the contract. They all tell me the same thing - I should be paid but it's in my Vodacom account (which is now non-existent) and NOBODY seems capable of transferring it into my banking account. I'm hoping Peter might be able to assist!!!!