R3200 bill after asking for a limit to be set

. I was told 48 working hours for feedback. No surprise, no feedback. I phoned again today, and the Consultant said my query is still pending but I am getting emails from collections and calls..Zama a team leader from data support tried to assist and gave me the ref A1-X8DC-EVEZWO AND TSEPHO in accounts also logged ref. <br> I receive SMSes from Vodacom to inform me of my data