R310 arrears

Good day<br> <br> Can I please have the amount of R310 removed/waivered from my name in order to have my upgrades done. I have spoken to several consultants from online and each one is giving me the run around. I spoke to Michelle and Kyle on Friday ****h Sept) and Kyle informed me that I can upgrade the amount has been reversed and if I do the upgrade in store I will not experience any problems, which I did. Whilst in store on Saturday (12th Sept) i experienced a problem and the consultant informed me that the R310 has a negative reflection on my name and it will not INCREASE MY PORTFOLIO. I called the Online department once again and spoke to Shane who advised me that it was reversed, however the escalation must be send to the Accounts department to have to waivered and it will take 5 days. This is the 3rd week that I have to wait just to have the MY UPGRADES DONE ON BOTH NUMBERS.<br> <br> As a valued customer I am appalled by the service I have received from the Online upgrades department has rendered.<br> <br> Since I've been waiting 3 weeks, I wish to have a speedily response to the matter.<br> <br> Regards<br> <br> <br> <br> I