YB
Yolandie B

1 reviews | Active since Mar 2018

24 Mar 2018, 08:56

R30 airtime gone in 2 min

Seriously, I have just loaded R30 airtime I phoned 1 person and exactly spoke for 2 min and 4 seconds and my airtime was gone!!!! Finished done!!! How expensive are you guys !! This is bull****

0
Replies (2)
Vodacom
Vodacom's reply24 Mar 2018, 10:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply26 Mar 2018, 11:27
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.

As per discussion, query has now been Resolved

Regards,
Vodacom Consumer Website Team